Neighbor Connect respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, request information, schedule a call, or communicate with us by phone, email, or SMS.
Information We Collect
We may collect the following information:
Personal Information
• Name
• Email address
• Phone number
• Business name
• Information you submit through website forms
Communication Data
• SMS messages
• Email communications
• Call records or call logs
• Form submissions
• Customer support inquiries
Technical Information
• IP address
• Browser type
• Device type
• Usage data related to website or platform interaction
How We Collect Information
We collect information when you:
• Fill out forms on our website
• Request information about our services
• Schedule an appointment or call
• Opt in to receive SMS or email communications
• Contact us directly by phone, SMS, or email
How We Use Information
We use collected information to:
• Respond to inquiries
• Provide and deliver our services
• Schedule and manage appointments
• Send transactional messages
• Send service updates
• Send marketing communications only if you opt in
• Provide customer support
• Improve our services
• Comply with legal obligations
Information Sharing
Neighbor Connect does not sell or rent personal information.
We may share information with trusted service providers only as necessary to operate our website, communications, scheduling, customer support, and business systems.
We do not provide customer data to external organizations for marketing or promotional use.
Third-Party Services
We may use GoHighLevel as a customer relationship management, communication, automation, and scheduling platform.
GoHighLevel may store:
• Contact information
• Form submissions
• Communication records
• Appointment or scheduling information
• Automation workflow data
GoHighLevel acts as a service provider and processes information on our behalf.
SMS Communications
By providing your phone number through our website forms, calls, or other contact methods, you consent to receive SMS messages from Neighbor Connect related to your inquiry, appointments, service updates, reminders, and customer support.
Consent to receive SMS messages is not a condition of purchase.
Message frequency may vary. Message and data rates may apply.
You can opt out of SMS messages at any time by replying:
STOP — to unsubscribe
HELP — for assistance
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in information and phone numbers collected for SMS communication purposes will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
Customer opt-in data is never sold, rented, or shared for marketing purposes.
We do not share SMS consent with affiliates or third parties.
Cookies and Tracking
Neighbor Connect does not currently use cookies, tracking pixels, or behavioral advertising technologies for marketing purposes.
Our website or service providers may use basic technical tools needed to operate the website, forms, analytics, security, or chat features. These tools may collect limited technical information such as browser type, device information, pages visited, and general usage data.
We do not use cookies or tracking technologies to sell personal information or SMS opt-in data. SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes.
Data Security
Neighbor Connect takes reasonable administrative, technical, and organizational steps to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
Information submitted through our website forms may be processed through service providers used to operate the website, forms, messaging, customer communication tools, and related business systems.
Access to personal information is limited to authorized personnel or service providers who need the information to provide services, respond to inquiries, maintain records, or comply with legal obligations.
No method of internet transmission or electronic storage is 100% secure, but we use reasonable safeguards designed to protect the information we collect.
Your Rights and Choices
You may request:
• Access to your personal information
• Correction of inaccurate information
• Deletion of your information, subject to legal requirements
• Withdrawal of marketing consent
• SMS opt-out at any time
To exercise these rights, contact us at:
Children’s Information
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Continued use of our website or services after updates are posted means you accept the updated policy.
Contact Us:
Heidi Kaiser DBA Neighbor Connect
See Our Terms of Service
Email: [email protected]
Phone: 805-803-0690
Location: United States
Last Updated: May 12, 2026